Return & Exchange Policy — Herba Glam
Last updated: 01-09-2026
At Herba Glam, your satisfaction matters to us. This return policy explains how returns, exchanges, and refunds work for beauty product returns on orders placed within Pakistan.
Quick summary
- 3 days to report an issue after delivery
- Exchange or store credit offered first; cash refunds for genuine cases of damaged, wrong, or defective items
- Products must be unused, unopened, and sealed — hygiene rule for skincare and haircare
- Refunds for Cash on Delivery (COD) orders are sent via bank transfer, JazzCash, or Easypaisa
Frequently asked questions
Can I return a product if I simply changed my mind? Unopened, sealed products in original packaging can be exchanged or given as store credit within 3 days of delivery. Because our products are skincare and haircare items, we're unable to offer cash refunds for change-of-mind returns — only exchange or store credit — once the product has left our warehouse in good condition.
Can I return an opened or used product? No. For hygiene and safety reasons, opened, used, or tested products cannot be returned or exchanged, unless the product is defective or you received the incorrect item.
What if my order arrives damaged, defective, or wrong? You're fully covered. Contact us within 48 hours of delivery via WhatsApp or email with your order number and clear photos/videos of the product and packaging. We'll arrange a free replacement or full refund, including delivery charges, once verified — no exceptions.
What if I paid via Cash on Delivery (COD)? Since COD payments aren't linked to a card or account, approved refunds are sent via bank transfer, JazzCash, or Easypaisa. We'll collect your account or wallet details directly through WhatsApp once your refund is approved — never share these details anywhere else.
How long does a refund take? Once we receive and inspect the returned item (for damaged or wrong-item cases), refunds are processed within 5–7 business days.
Who pays for return shipping?
- If the issue is on our end (damaged, defective, wrong item): we cover the shipping cost, both ways.
- If it's a change-of-mind exchange on an eligible sealed product: the customer covers return shipping.
Can I cancel my order? Yes, free of charge, as long as the order hasn't been dispatched yet. Once shipped, standard return and exchange rules apply. Message us on WhatsApp as soon as possible to request a cancellation.
How do I start a return or report an issue?
- Message us on WhatsApp: +92 336 6978879 or email herbaglamofficial@gmail.com with your order number.
- Share photos or video if the item is damaged, defective, or incorrect.
- We'll confirm eligibility and guide you through the next steps within 24 hours.
Non-returnable items
- Opened, used, or tested products
- Items marked "final sale" or bought during clearance
- Products without original packaging or seal
Contact us
WhatsApp: +92 336 6978879 Email: herbaglamofficial@gmail.com Response time: Within 24 hours
This policy is disclosed here in accordance with Pakistan's consumer protection regulations, which require return and refund terms to be clearly stated before purchase. It may be updated periodically; changes will be posted on this page.